Shipping and delivery

Where we deliver

Within Nepal, and to the countries offered at checkout. If your country is not in the list at checkout it is because we have no carrier serving it at a price worth charging — write to [email protected] and we will look into it for you.

What it costs and how long it takes

The delivery options, their prices and their estimated times are shown at checkout once you have given an address, because all three depend on where the parcel is going and what is in it. Nothing is charged for delivery that you have not seen first.

Estimates are working days from dispatch, not from when you ordered.

Before it ships

Most pieces are dispatched within a couple of working days. A piece made to order takes as long as it takes to make, and the product page says so before you buy.

Because each workshop ships its own work, an order containing pieces from more than one workshop may arrive in more than one parcel, at different times, at no extra cost to you. You are told which workshop made each piece on the order confirmation.

Cash on delivery

Where cash on delivery is offered, the courier collects the full amount at your door and nothing is charged before then. Have the exact amount ready — couriers frequently cannot give change. Not every courier collects cash, and orders above a certain value cannot be sent this way; checkout will simply not offer the option where it does not apply.

Addresses

Nepali addresses are found by landmark far more often than by number, and the delivery form has a field for exactly that. Use it — "opposite the Patan Museum" gets a parcel delivered where a street number will not.

We deliver to the address you give us. If it is wrong and the parcel comes back, we will resend it once you have paid the second delivery charge.

Customs and duties

For deliveries outside Nepal, import duty and local taxes are charged by your country, not by us, and are yours to pay. We cannot tell you in advance what they will be, and we do not under-declare the value of a parcel.

If it does not arrive

Write to [email protected] with your order number. We will chase the courier and, if the parcel is lost, replace it or refund you in full.